Samsung Follows Up Self-Combusting Galaxy Note 7 With Exploding Washing Machines| By |Shawn Rice


Samsung Electronics America, Inc. is not having a good year. Following the public relations nightmare that was their self-combusting Galaxy Note 7 phone, Samsung has now issued a recall of millions of their washing machines after finding the doors on their top-loading washers blow off the hinges. Samsung announced a voluntary recall of certain top-load washers manufactured between March 2011 and current production dates.

The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers.

According to CPSC, the top of the washing machine could unexpectedly detach during use. Samsung received 733 reports of “excessive vibration” or the top detaching from the chassis of the machine. Nine injuries have been reported, including a broken jaw.

The Galaxy Note 7 smartphone is not the only Samsung product consumers need to worry about. Here are some of the hilarious reactions from social media.










Consumers with a recalled washer will be offered two easy choices as part of the recall program. The first option is a free in-home repair that includes reinforcement of the washer’s top. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer’s warranty, regardless of the age of their washer. The free in-home repair is not available for mid-control washer at this time.

The second choice is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand washing machine, along with free installation of the new unit and removal of the old unit. The rebate amount is based on the manufacture date and model of the recalled washer. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase.

As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase.

Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. This is a recall of certain Top-Load washers manufactured between March, 2011 and current production dates. Front Load Washers are not affected.

Do you own a Samsung washing machine? Share your experiences in the comments section.

via Technology & Innovation Articles on Business 2 Community


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